Refund policy

RETURN AND REFUND POLICY

Last updated: June 30, 2026

At Tooth & Tail Co. LLC, most of our products are made to order specifically for each customer. We want you to be satisfied with your purchase and will work to resolve eligible product-quality and fulfillment issues.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

Contact us within 30 days after delivery if an item is damaged, defective, misprinted, mislabeled, or different from the item you ordered.

Email support@toothandtailco.com and include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs showing the entire item and the problem
• A photograph of the packing slip, packaging, or shipping label when applicable

After reviewing the claim, we may provide a replacement, refund, store credit, or another appropriate resolution.

Eligible manufacturing or fulfillment problems generally do not require the defective product to be returned unless we specifically request a return.

Do not send an item to us, Printful, a production facility, or the return address shown on the package unless we first approve the return and provide instructions.

MADE-TO-ORDER PRODUCTS

Most Tooth & Tail Co. products are produced only after an order is placed. Because these products are made specifically for each order, we generally do not accept returns or exchanges for reasons unrelated to a manufacturing defect, fulfillment error, or damage in transit.

This includes:

• Selecting the wrong size
• Selecting the wrong color
• Ordering the wrong product
• Ordering the wrong quantity
• Changing your mind after purchase
• Buyer’s remorse
• Disliking a properly produced design or product
• Minor variations that are normal in the printing and production process

Please review the product description, available photographs, color selection, and size chart carefully before completing your order.

SIZING ISSUES

Customers are responsible for selecting the correct size before ordering.

Because garments are made to order, an item that fits differently than expected is not considered defective when the item matches the size ordered and the applicable manufacturer’s specifications.

We generally cannot provide a free exchange or replacement when the wrong size was selected.

We may choose to make an exception at our discretion. If an exception is approved for a nondefective item, the customer may be responsible for:

• Return shipping
• Replacement production costs
• Additional shipping charges
• Any difference in product price

Approval of an exception in one situation does not require us to approve similar requests in the future.

PRODUCT AND COLOR VARIATIONS

Product photographs and digital mockups are provided for illustration.

Actual products may vary slightly because of:

• Computer, tablet, or phone display settings
• Garment fabric and color
• Printing method
• Normal manufacturing tolerances
• Minor differences in print placement, scale, or color
• Changes made by the blank-product manufacturer

Minor differences that are normal in apparel production are not considered defects.

LOST PACKAGES

Contact support@toothandtailco.com if your order has not arrived by the estimated delivery date.

Claims for packages believed to be lost in transit must be submitted no later than 30 days after the estimated delivery date.

We may ask you to:

• Confirm the shipping address submitted with the order
• Review the tracking information
• Check with household members
• Check with neighbors
• Check around the delivery location
• Contact the local carrier or post office
• Provide additional information needed to investigate the shipment

After reviewing the claim, we may provide a replacement, refund, store credit, or another appropriate resolution when the package is determined to have been lost in transit.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check with household members
• Check with neighbors
• Inspect porches, side doors, mailrooms, parcel lockers, and other delivery locations
• Allow one additional business day in case the carrier marked the shipment delivered before completing delivery
• Contact the local carrier or post office

We will assist with reviewing the circumstances. However, a replacement or refund is not guaranteed when carrier tracking confirms delivery to the address provided during checkout.

We are not responsible for packages that are stolen or misplaced after confirmed delivery, except where otherwise required by law.

INCORRECT, INCOMPLETE, OR UNDELIVERABLE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address changes cannot be guaranteed after an order has entered production or shipping.

If an order is returned, delayed, lost, or cannot be delivered because the address was incorrect, incomplete, inaccessible, refused, or unclaimed, the customer may be responsible for:

• Reshipping costs
• Replacement production costs
• Additional carrier fees
• Other costs associated with correcting the customer-provided address

A no-cost replacement or refund is not guaranteed for an order shipped to the address entered and confirmed by the customer.

CANCELLATIONS AND ORDER CHANGES

Requests to cancel or modify an order must be submitted immediately after the order is placed.

Email support@toothandtailco.com with your order number and the requested change.

An order may be canceled or changed only if production has not started. Because made-to-order purchases may enter production quickly, we cannot guarantee that any request will be completed.

Once production has started, the order normally cannot be canceled or modified.

This applies to requests involving:

• Product changes
• Size changes
• Color changes
• Quantity changes
• Shipping-address changes
• Design changes
• Order cancellation

A request is not approved until you receive written confirmation from Tooth & Tail Co. LLC.

UNAUTHORIZED RETURNS

Do not mail a product to our business address, a fulfillment facility, Printful, or the return address shown on the package without first contacting us and receiving authorization.

Unauthorized returns may not be received, identified, processed, or refunded.

When a physical return is required, we will provide the appropriate return address and instructions after approving the return.

Our business mailing address is not automatically a product-return location.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Original shipping charges are generally nonrefundable unless:

• The refund results from our error
• The product had an eligible manufacturing or fulfillment problem
• The shipment was determined to have been lost in transit
• A refund of shipping is otherwise required by law

After we issue a refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer’s account.

We do not control financial institutions’ processing times.

FINAL DETERMINATION

Tooth & Tail Co. LLC reserves the right to review the facts and documentation associated with each request and determine whether the request qualifies under this policy.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived.

Tooth & Tail Co. LLC
110 Fairhaven Dr
Goose Creek, SC 29445
United States

Customer service: support@toothandtailco.com
Website: toothandtailco.com