Shipping policy

SHIPPING POLICY

Last updated: June 30, 2026

This Shipping Policy applies to purchases made through toothandtailco.com.

WHERE WE SHIP

Tooth & Tail Co. LLC currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

We reserve the right to limit shipping to certain addresses, territories, military locations, post-office boxes, or destinations when a carrier or fulfillment provider cannot provide reliable service.

MADE-TO-ORDER PRODUCTION

Most Tooth & Tail Co. apparel and merchandise is made to order by a third-party production and fulfillment partner.

Production begins after:

• An order is successfully submitted
• Payment is authorized or received
• The order is accepted for fulfillment

Most orders are produced within approximately 2–5 business days.

Production time is separate from shipping-transit time. All production estimates are approximate and are not guaranteed delivery commitments.

Production may take longer during:

• Holidays
• Sales or promotions
• Periods of unusually high demand
• Product shortages
• Equipment interruptions
• Severe weather
• Carrier disruptions
• Emergencies
• Other circumstances outside our reasonable control

ESTIMATED DELIVERY TIME

The estimated delivery time consists of production time plus shipping-transit time.

Available shipping options, estimated transit times, and applicable shipping charges are displayed during checkout when available.

Business days generally exclude Saturdays, Sundays, and federal holidays.

Estimated production, shipment, and delivery dates are not guarantees. An order arriving after an estimated date does not automatically qualify for a refund.

SHIPPING CHARGES

Shipping charges are calculated or displayed during checkout based on factors that may include:

• Products ordered
• Number of products
• Product weight
• Package dimensions
• Delivery destination
• Fulfillment location
• Available shipping method

Customers will have an opportunity to review applicable shipping costs before submitting the order.

Shipping charges are generally nonrefundable after an order has shipped, except when:

• The shipment results from our error
• The order has an eligible manufacturing or fulfillment issue
• A refund of shipping is otherwise required by law

TRACKING INFORMATION

When tracking becomes available, a shipping-confirmation email will normally be sent to the email address provided with the order.

Tracking information may take time to update after the shipping label is created.

Creation of a shipping label does not necessarily mean that the carrier has already received, scanned, or transported the package.

Customers are responsible for monitoring tracking information and contacting us promptly when a delivery problem occurs.

MULTIPLE PACKAGES

Items in the same order may be:

• Produced at different facilities
• Completed at different times
• Shipped separately
• Assigned different tracking numbers

As a result, one order may arrive in multiple packages or on different dates.

Customers will not be charged additional shipping solely because we divide an order into multiple shipments after checkout.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please confirm:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP Code
• Email address

Contact support@toothandtailco.com immediately if an address needs to be corrected.

Address changes cannot be guaranteed after production or shipment has begun.

If a package is returned, delayed, lost, or cannot be delivered because of an incorrect or incomplete address, refusal, failure to claim the shipment, inaccessible delivery location, or another customer-related issue, the customer may be responsible for reshipping or replacement costs.

DELAYED SHIPMENTS

Shipping and delivery dates are estimates and are not guaranteed.

Tooth & Tail Co. LLC is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Labor disruptions
• Transportation interruptions
• Government actions
• Incorrect addresses
• Delivery restrictions
• High seasonal volume
• Service interruptions
• Security events
• Other unexpected conditions

We will make reasonable efforts to help locate substantially delayed shipments.

LOST PACKAGES

Contact support@toothandtailco.com if a package has not arrived by the estimated delivery date.

Claims for packages believed to be lost in transit must be reported no later than 30 days after the estimated delivery date.

Please provide:

• Your name
• Your order number
• Confirmation of the shipping address
• Any relevant carrier communication

We may ask you to contact the carrier or local post office and complete reasonable troubleshooting steps before a replacement or refund is approved.

PACKAGES MARKED AS DELIVERED

When tracking shows that a package was delivered, please check:

• With household members
• With neighbors
• Porches and side doors
• Mailrooms
• Parcel lockers
• Building-management offices
• Other secure delivery locations
• The local carrier or post office

Please allow one additional business day when appropriate because a carrier may occasionally mark a shipment delivered shortly before the final delivery occurs.

We will assist in reviewing the situation. However, a free replacement or reimbursement is not guaranteed when tracking confirms delivery to the customer-provided address.

DAMAGED PACKAGES OR PRODUCTS

Email support@toothandtailco.com and include:

• Your name
• Your order number
• A description of the damage
• Clear photographs of the product
• Clear photographs of the packaging
• A photograph of the shipping label when available

Keep the product and packaging until we complete our review.

Do not return the product unless we provide authorization and instructions.

INCORRECT ITEMS

• The wrong product
• The wrong size
• The wrong color
• An incorrect design
• An incorrect quantity

Email support@toothandtailco.com and provide your order number and clear photographs showing the item received.

After reviewing the request, we may provide a replacement, refund, store credit, or another appropriate resolution.

RISK OF LOSS

Risk of loss generally transfers to the customer when the carrier confirms delivery to the shipping address provided with the order, except where applicable law requires otherwise.

Nothing in this policy limits any consumer right that cannot legally be waived.

Tooth & Tail Co. LLC
110 Fairhaven Dr
Goose Creek, SC 29445
United States

Customer service: support@toothandtailco.com
Website: toothandtailco.com